I always jump on an opportunity to showcase the amazing solutions that customers have created using Ushur. Today I’m excited to highlight the work that the folks at PPS are doing! (I’m looking at you @stella-ann.senekal, @luwelyn.taylor, @nzuzo.shangase & I know there’s other team members I’m missing not in community
)
You can read the full case study here, but below are some of the high level points. You can also get a front row seat to learn more about how PPS uses Ushur at our next community meetup on June 22.
- PPS’s implementation of Ushur was in the aftermath of a cyberattack that impacted some of the companies’ systems.
- Overloaded call centers meant that PPS needed a solution that could be deployed effectively and efficiently without a custom app.
- PPS worked with Ushur to deploy an MVP that automatically dispatched market value statements. Meanwhile, the back-office operations team used Ushur’s Invisible App™ – an omnichannel, two-way conversational interface – to send important reminders to customers. This empowered their customers to self-service urgent requests and rapidly resolve issues.
- Most importantly, the PPS client services team alleviated pressure on the contact center and freed agents to focus on critical, high-touch issues.
This is just a glimpse into all that PPS has accomplished - check out the case study, join us at the Community Meetup on June 22, and add your questions or comments below!